If I buy a license, can I use the product forever?
Yes, the license allows you to use the product indefinitely on your WordPress site. The fee also entitles you to support and updates for 12 months from the date of purchase.
After 12 months, you are free to continue to use the software, but if you require support or updates (for example, to match a major update of your WordPress codebase, or to take advantage of new features), you would need to buy a new license at that point.
As an incentive to renew annually, we will offer a 50% reduced renewal rate for customers who renew their license before expire date.
We believe this situation is better than a one-time purchase since you will receive updates beyond the purchase date – at least for a year – and it offers a sustainable position for support and continued product development in the future. A one-off purchase could easily leave you exposed and in need of a new solution a few months down the line.
How do I renew my license after 12 months?
We will send you email reminders starting from a month before your license expires. There will be a link in the email to renew directly on our website.
Reminders will also be displayed within your WordPress admin panel, and on the License tab of your plugin’s settings page. Direct renewal links are provided there too.
If you renew a few weeks before your license expires then you won’t lose out – we will add on another 12 months from the date your license expires, not from the date you renew.
As an incentive to renew annually, we will offer a 50% reduced renewal rate for customers who renew their license before their previous license expires.
I need to upgrade to a higher license
We are always happy to offer sensible upgrade pricing if you need more sites/users in the future, or if you want to move from Premium to Enterprise versions of your product. We will offer a discount equivalent to the unused portion of your existing support license.
If your purchase email address is a Google account then you should be able to login to our site here: https://wp-glogin.com/wp-login.php
You should be taken to the My Account page, and you can click on ‘View Licenses’ next to your existing purchase. Then there should be a ‘View Upgrades’ link that should allow you to choose a new Unlimited Premium license, with your original purchase price deducted.
If you aren’t able to proceed like this then please get in touch and we will provide you with a direct link to obtain a discount.