How do I obtain support for your products?
Full support is available for paid license holders, for 12 months from the date of purchase. Please get in touch by email: firstname.lastname@example.org.
We also respond to emails from users of the free versions of our products, but please understand we cannot guarantee priority for those support requests.
Where can I find my files?
When you purchase a plugin on our site, after checkout you will be redirected to a purchase summary page containing links to download your plugins as a ZIP file. These links will also be sent to you by email.
The links in the email will expire a few days after purchase. To download the files again in the future, as long as your license is still valid, you can login to our website to do this. An account was automatically created under the email address you used to purchase the product. You must ‘Login with Google’ to our site by following this link. This will take you straight to the Purchase History page, or you can reach it whenever you’re logged in by clicking the ‘My Purchases’ button in the toolbar.
If you need us to switch the email associated with your account, please let us know.
You can also manage your licenses (e.g. upgrade) through our site.
The download doesn’t seem to be a ZIP file
When you click the link to download the ZIP file for a plugin you’ve purchased, you may find that it appears to be a folder of files instead of one ZIP file.
This is usually because Safari tries to be ‘helpful’ and unzips the ZIP immediately upon downloading. This isn’t what you wanted – you need the ZIP intact.
You should normally still be able to find the original ZIP if you go to your Downloads folder, or you could try ‘Compressing’ the folder to recreate the ZIP for yourself.
Alternatively, you can change this behavior in Safari. Go to Preferences > General, and then uncheck the option “Open ‘safe’ files after downloading”.
Go back to the original link and try to download the ZIP file again.