Jobs are requiring more tech-savvy workers and remote work is increasing: your company needs an effective knowledge base to operate long-term. A knowledge base keeps institutional knowledge from becoming “unspoken rules”; it helps train new employees, and it organizes all your useful information into one clean database.
A knowledge base is a repository of useful information. While an internal wiki is generally for those inside your company or for other businesses you may have close relationships with, a knowledge base can also refer to a customer-facing resource designed to answer questions, provide troubleshooting tips, or just house instructional material. It works just like a wiki, gathering topic-based “articles” into an easy-to-organize system.
These tips will walk you through the entire process of setting up your knowledge base or internal wiki, from ideation to structure, organization, launch, and upkeep over time.
