Tag Archives: knowledge base

Effective Knowledge Base

6 Tips for Creating an Effective Knowledge Base

Jobs are requiring more tech-savvy workers and remote work is increasing: your company needs an effective knowledge base to operate long-term. A knowledge base keeps institutional knowledge from becoming “unspoken rules”; it helps train new employees, and it organizes all your useful information into one clean database.

A knowledge base is a repository of useful information. While an internal wiki is generally for those inside your company or for other businesses you may have close relationships with, a knowledge base can also refer to a customer-facing resource designed to answer questions, provide troubleshooting tips, or just house instructional material. It works just like a wiki, gathering topic-based “articles” into an easy-to-organize system.

These tips will walk you through the entire process of setting up your knowledge base or internal wiki, from ideation to structure, organization, launch, and upkeep over time.

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Internal company Wiki

8 Features Your Internal Company Wiki Needs

An internal company wiki isn’t just a convenience — it qualifies and quantifies information that could easily become “institutionalized knowledge.” Your internal company wiki must embrace the philosophy that no note is too trivial.

Your internal wiki is vital, and it must be concise, easily accessible, and frequently updated. Wikis are one of the best remote tools your company can use to increase communication and productivity.

The following eight features can transform your internal company wiki from “forgotten project” into “everyday resource” and not only shorten employee training time but also help prevent employees from getting stuck during their work.

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